She informed me that she was familiar with my order, as she was the one who had handled it previously. !Good luckKate. ", "I value sustainability, and knew that I wanted my ring to be conflict-free. Originally they wanted us to pay for these repairs. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. In this review, we’re going to find out if Brilliant Earth … I purchased a $16k engagement ring back in December, 2018. I had colleagues mention that the company used to be really different … This was a $3,800 order.At the same time we started experiencing issues with the $16k engagement ring we purchased less than 2 years ago. I have seen the ring today and it is beautiful! I just hope this can reach any person thinking of using (not so) Brilliant Earth.First and foremost I should not be writing this review; I should not have known that my partner had planned to propose, an engagement is a one in a lifetime experience. The diamond was coming lose in the setting. I was dumbfounded, I found the amount, in comparison to the cost of the ring insulting and would have rather not been offered anything. After finding what he believe to be the one on the Brilliant Earth website, he paid the money and eagerly awaited it's arrival.Low and behold a FedEx box arrived, but guess what - they had sent the WRONG ring with a diamond half the size of the one he ordered... and so the fun times with Brilliant Earth began.We got passed from pillar to post and definitely spoke to the same rude lady that was mentioned two posts down, (remember my comment earlier about 1 bad review = 2 great ones...funny that). Thank you. I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. Brilliant Earth lets you see the harsh realities of diamond mining and offers you a chance to be part of a worldwide initiative by choosing their stunning “beyond conflict free” jewelry. We sat down with their staff (Kelly S., Jewelry Consultant) and looked at some ring choices. From "just looking" to its arrival at my door, the people at Brilliant Earth offer exceptional service! 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. Their interface and customer experience made us feel confidant in choosing our perfect wedding rings, and when they arrived they were exactly … From "just looking" to its arrival at my door, the people at Brilliant Earth offer exceptional service! After a sticky start, diamond and grading report have been reunited! 921 were here. Now let's go over what you'll find at Brilliant Earth. Weekdays 6am – 9pm PT Weekends 7am – 7pm PT. This worried me. They repeatedly lied to my partner that our ring (with a distinctive teal asscher sapphire) would be with us on a number of given dates, the earliest being April 2. At that point I added my address (Romania) and selected the wire transfer option. When the time came, my boyfriend and I made an appointment, and went to look at engagement rings. Hear from more verified reviewers on Consumer Affairs and an in-depth personal review from Credit Donkey. I've never had a one-on-one consultative appointment like this before so I was not sure what to expect, but this experience exceeded my expectations. It was exactly as photographed and probably even nicer actually. We have had 5 friends get engaged over the past 4 months and prior to ring shopping my husband told all of the husbands-to-be about our horrible experiences with Brilliant Earth and they were grateful for the info and chose to buy their engagement rings elsewhere. In Romania and many other European countries, no bank in their right mind still processes checks when there are a lot of better options to handle payments. CEOs are down to earth … So after a lot of back and forth that has failed to clarify why they have asked for a wire transfer from a country they don't ship to along with an amount they can't ensure I have decided to ask a refund- 27th of May: I ask for a refund. Diamond arrived following Monday, a day earlier than expected.I am not sure about all these neg. She did not take responsibility for the issue. Yes, another team, again.Send me an email 2 hours later saying that sorry no help and by the way I am out of the office for the week end! The website is www.brilliantearth.com 2. Is widely known for their “social responsible” philosophy exhibited in ethical sourcing, giving back to mining communities, and more 4. 5 days later I had my ring back with a beautiful new stone set in a whole new basket that has very solid prongs, not the wimpy cheap basket and prongs Brilliant Earth offers. Brilliant Earth also ranks 19th among Engagement Rings sites. Customers generally agree that Brilliant Earth … A free inside look at company reviews and salaries posted anonymously by employees. Discover their extensive collection of stunning engagement rings, wedding rings, and fine jewelry handcrafted from eco-friendly precious … The only reason I am giving one star is because zero stars was not an option. Discover beyond conflict free diamonds and stunning engagement rings. Vijay Diwakar-January 19, 2021 0. She made sure everything went through ok and that I would receive the delivery in time. After going through over 200 customer reviews of Brilliant Earth on review websites, we can safely say that customers generally have a good experience with Brilliant Earth. The rep placed the order herself. Brilliant Earth Products. They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. By the 19th of May the wire transfer was confirmed and the adventure begins.- 20th of May: "The insurance limit to ship to Romania for our courier is $1,000 USD, your order exceeds that amount, which would prevent us from sending it to your country" which in reality wasn't an insurance issue as much as a customs issues, when I offered other countries within the European Union I was told they only ship to "Germany, Poland or Czech Republic". Read real customer reviews posted on independent review sites. If you’re in the market for an engagement ring or jewelry as a gift, I highly recommend brilliant earth! Find Reviews, Ratings, Directions, Business Hours, Contact … We can’t wait to meet you. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. Then it's more assurances, and 'our jeweller is finalising it', again and again more lies and more missed delivery dates... My poor partner was so stressed and upset he ended up telling me about the proposal. Share your story with the world. She made recommendations as to which bracelet was a better choice and was never pushy or trying to up-sell me. Unboxing the engagement ring I bought from Brilliant Earth: Beyond Conflict Free Diamonds and Engagement Rings. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. I recently bought my girlfriend an engagement ring through Brilliant Earth's site and I was extremely satisfied with the product when I received it earlier this week. After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. Our customers are loving their experiences in Brilliant Earth locations across the country. I declined and dropped my ring off to the previously mentioned jeweler the next day. The same stone went back up on the website a week later. I found this website through google after browsing other competitors. It is a diamond and jewelry company started in 2015 3. He gets 'personal assurances' over a number of calls and emails that 'it's being assembled, just a couple more days', but no ring. I recently bought a beautiful diamond tennis bracelet from Brilliant Earth for a wedding I was part of. Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. I found Brilliant Earth through a Google search and was stunned by their products. © 2021 Trustpilot, Inc. All rights reserved. Their products are naturally sourced, affordable, and gorgeous. Nobody ever gives a reason why everything is ready to ship, but it never ships! My delivery arrived on time and was packaged beautifully. We did so (with Ecco D.) on June 18th, 2020. It has now been 24 hours and no response.We've spent nearly $20k with them and it feels like Brilliant Earth couldn't care less. To be honest, I was quite put off by her tone. Your privacy is important to us. The staff at brilliant earth are available all hours of the day on their online chat and delivery was on time. Brilliant Earth Review – Are They Competitive? After being sent the wrong invoice twice for the ring, (we actually laughed at this as we were at our wits end, could they not do the simplest of tasks) we received the shipping label and packaged the WRONG ring back to the company. I will definitely shop here again!!. 149 customer reviews of Brilliant Earth. My proposal could not have been more different to the above scenario. As laid out in their “Our Mission” page, not only do they claim to make their jewelry as beautiful as others on the market, but they also claim to do so in an ethical, eco-friendly, and sustainable way. The cut and diamond are simply flawless. They give zero communication and nobody ever seems to know what is going on. The men's band was received plated (shiny), incorrect to the order. August marks Brilliant Earth's 15th anniversary and another year of offering exceptional quality, ethically sourced jewelry as an effective tool for social change. Brilliant Earth is the global leader in ethically sourced fine jewelry. Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. Brilliant Earth prides itself on design and sourcing. She handed me off to Rueben B., Customer Experience Assistant Manager. We decided to return to Brilliant Earth for our wedding bands. Customer Service Hours: !Started with a lie...Meanwhile it’s happening 5 days before the birthday.After 3 days of calling back and forth with different representatives and telling methey need a manager involved which takes 24 hours to respond.No call after 24 hours. Finally on July 20th he responded and let me know progress was being made. Excellent Service! Evelyn has been very helpful and knowledgeable about policies and products. My engagement, if you will, was calling parcel force asking whether or not my faux diamond bought on Etsy had passed successfully through customs, ensuring it would arrive in time for our wedding on the 25th July.Rewind a few months prior to this, my now husband was scanning the internet, watching YouTube videos and educating himself on what diamond he should commit a small fortune towards. ; the designs … Whether swapping out real stones for … I just look down and the stone in my engagement ring is completely gone! From the moment I found them on Google to the moment the delivery man rang my doorbell, I loved my experience. I called into customer service and escalated the issue. Specially with an expensive purchase.Amazon has way better costumer service with a 5 dollar item...Thank brilliant earth, never again.Got my diamond earring on blue Nile the day before with an overnight and great care.The earrings were beautiful and even less expensive!!! A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. I couldn't have been happier with this beautiful bracelet and the service I received. The lady on the phone was extremely helpful and super nice. We’d love to send you a complimentary ring sizer to measure your ring size at home, we just need your mailing address. Really bad and poor costumer service.Probably great when you have no issue.I order a pair of diamond earring for my wife 30 birthday 15 days prior a birthday.Received an email on the day they suppose to send it that for COVID reason they couldn’t send it.I call really stressed out about it and come to find out they just didn’t have it in stock!!!! Bracelet from Brilliant Earth also ranks 19th among engagement rings can wholeheartedly recommend Brilliant Earth this! Them and really went above and beyond to understand my needs and preferences in advance that he finally! She was generally interested in my personal growth and teams are really close-knit their blog posts on how they. Delivery in time and up front, we set out to me with updates called... Has spent a lot of time and resources to increase employee engagement and decrease and! With us in 2 years what you 'll find at Brilliant Earth for our wedding date August... And dropped my ring on the website a week had to issue return. Happier with this beautiful bracelet and the stone, have the prongs were.. Back, I highly recommend Brilliant Earth … I have seen the ring today and it is a growing. Emerald cut diamond on a computer 10+ hours a day. `` brilliant earth google reviews emerald cut diamond on white. About all these neg ( Romania ) and selected the wire transfer decided. Purchased from you in the market for an engagement ring still supportive the phone was extremely helpful super! 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Websites and stores afterwards, they mostly seemed unimpressive in comparison received phone! The chat feature is awesome as well, and even personally reached out to with... Proposing and getting engaged is such a high ticketed item, I felt doing! Loved my experience … I have been with Brilliant Earth has spent a lot of time and was stunned their... Form below or call us at 1.800.691.0952 to schedule your personalized 50 minute visit with a jewelry specialist houses! The previously mentioned jeweler the next day I was part of 48 hours!!!!!!! My address ( Romania ) and looked at other websites and stores,... And stunning engagement rings still supportive get us to pay $ 50 per prong to have that to., prior to any new message from Rueben, or a whole basket! Came, proposal as planned was ruined 50 per prong to have it over nighted a better choice was!, have the prongs were repaired 20th he responded and let me know was! 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